The Fine Print
For Dahlia Sales


Thank you for supporting our small farm. Our customers mean the world to us and make it possible to keep our little farm going. With the resurgence of Dahlias, we’re welcoming many new growers with all levels of experience.

These terms help manage expectations, reduce confusion, and minimise the need for direct queries already answered here. Please familiarise yourself with these terms as your purchase from us indicates your acceptance of the same.

We always love hearing from you, but please remember that every extra email takes us away from our farm duties.

Our Website

Our site is hosted by Shopify, a world leader in e-commerce. This investment allows us to manage high traffic and secure payments, but issues can still occur at peak demand.

In particular, shipping costs may duplicate when purchasing different product types — if this happens, we will refund any overcharge.

Social Media vs Reality

Tubers come in many shapes and sizes. While we talk about a body, neck, crown and eye, these aren’t always evenly proportioned — sometimes necks are almost indistinguishable, or shoots form underneath the clump. That’s all perfectly normal. We never send tubers smaller than a 9V battery, and all are confirmed to have a viable shoot or eye at packing. A cut or trimmed base simply shows where we’ve checked for rot and does not affect viability.

Perfect blooms shown online can be misleading. Growth depends on soil, feeding, pest control, disbudding, and your local conditions. Giants, for example, only reach true “dinner plate” size if heavily disbudded.

Dahlias are generous flowers, but they do require work and are generally not suited to beginner gardeners. We want you to have the best results and to enjoy growing this wonderful blooms - if your new to gardening - please resist the urge to purchase "rare unicorns".

Grow hardy easy to care and learn from varieties - Roscastle Bushfire, Mrs Rees, Tango, Pam Howden, Sultan, Carlos Watermelon - all beautiful - but you will have more success with them whilst learning how to grow dahlias or even plants - if it's your first time gardening.

Even then, losses happen — that’s nature. Many varieties flower beautifully in their first year but perform best once established in their second. Patience is key.

Shipping & Collection

Once your order has been dispatched, you’ll receive Australia Post tracking details.

Please be patient — we pack and ship orders as quickly as possible while also managing our other work commitments. We both work off the farm too!

All orders will be processed and shipped as soon as possible. For our main Dahlia Tuber sale we aim to have all orders completed by the end of October, ready for planting.

We kindly ask that you do not email for order updates or priority requests — these only delay the packing process.

Our Garden Ready Plant sales occur each week with orders being shipped every Monday by Express Post. In adverse weather conditions we may decide to hold shipping for a week to ensure the safe delivery of our stock.

Please collect promptly, especially for live plants — ideally on the day of delivery.

Our plant boxes are labelled LIVE PLANTS, with a request not to be left in the sun. However, we can not control how parcels are handled by couriers. If issues arise, parcels are insured by Australia Post up to $100 automatically. Please contact us immediately with photos or video so we can assess and advise.

Plants may have been reduced in height to fit into Australia Posts own shipping boxes, this allows us to post more plants at a set price point overall lowering costs to you.

You’ll also receive an email with links to our growing guides. Please read them ahead of your parcel’s arrival so you’re prepared for initial care.

Purchase Limits

To share rare cultivars fairly - Some unicorns (such as Hapet Coppery, Darbro Tom, Kelgai Ann) are limited to one per customer. Our site currently can’t block additional purchases, so extras will be cancelled and refunded at processing. Repeat attempts will incur a $10 restocking fee.

Bulk orders may be possible for certain varieties — please email us to discuss.

Combined Shipping

Multiple orders placed before packing will be combined where possible. To avoid unnecessary costs, select Farm Gate Collection on subsequent orders and then email us with all order numbers to merge. Please note: combined parcels may exceed weight limits, and extra shipping costs may apply. These must be paid before dispatch.

Farm Gate collection is also available for locals, by arrangement.

Once you have received your order

While we take great care to supply healthy tubers and plants at the time of packing, The Olde Creamery cannot be held responsible for losses after arrival.

Many factors beyond our control influence growth and survival — including planting conditions, weather, soil preparation, watering, pest pressure, and general care.

For this reason, please understand that we may decline requests for refunds or replacements where the plant has failed after delivery.

This is consistent with standard nursery and horticultural industry practice.

If you have concerns relating to goods damaged during transit please contact us as outlined above in the Shipping section.

Condiments

Our condiments are made with love, in our fully registered kitchen. Using quality local ingredients. All products are naturally free from Gluten and any other allergens are clearly marked on the labels. However, please not that all products may contain traces of Gluten due to our processing environment.

If you have questions or concerns about a purchase, please contact us at info@oldecreamery.com.au.

Thank You

We are grateful for your support. We hope your Dahlias bring as much joy to your garden as they do to ours.

Jamie & Gareth Adams