Returns & Refunds
- Home
- Returns & Refunds
Return/Refund Policy
The Olde Creamery Policy on Refunds
Whilst we hope you love our products, we understand that at times issues may occur.
What can be returned?
Damaged, defective or perished stock can be returned for replacement. All products must include use by date and label.
When does a refund/return request need to be lodged?
You need to contact us within 21 days of purchase to discuss the issue with our product.
Where do items need to be returned to?
If the item needs to be returned to us, please send it to 1333 Rendells Road, Numurkah, VIC, 3636
How do customers return items?
In person or by post
Shipping for returns?
Where we accept responsibility for the defect, we will pay all freight within Australia.
Credit for returns?
Items will be replaced where possible, or refunded if no replacement stock is available.